Managing Emails
Reservations can send e-mails to patrons when the following events arise:
- Check-in date for a checked-out piece of equipment is coming up;
- Patrons missed their check-in date and their equipment is overdue;
- Patrons missed their check-out date and their reservation has been deleted.
You can set the content of the e-mails that are sent out in Admin > Settings, under the heading Emails.
Format
You can use the following content placeholders in the e-mail templates you create:
| Placeholder | Meaning |
| ————- | :————-: |
| @user@ | The full name of the user. |
| @equipment_list@ | The list of equipment that user either has reserved, missed, overdue, or checked out. |
| @reservation_id@ | The id number of the reservation. |
| @department_name@ | The department name set above. |
| @start_date@ | The start date for the reservation. |
| @return_date@ | The due date for the reservation. |
| @late_fee@ | The daily late fee for the equipment model in the reservation. |
These are also listed on the Admin > Settings page.
No advanced formatting is supported at this time.
Troubleshooting
### The e-mails aren’t sending. Pending
E-mails are sending for no good reason.
Pending